Frequently Asked Questions

What is Integrated Design and Supply?
Integrated Design and Supply, Inc. is a specialty heat trace company that has been established to provide the highest quality products and services available. We have the resources to provide you with cost-effective solutions from conception to start up. We are equally in our element working on a design in the conference room to field services.

We carry hundreds of products from several vendors and offer a wide service offering. While we specialize in heat trace products, we also offer many related products that may not currently be on this web site. To learn more about how IDS can help your business or residence, please contact our office directly at 815-788-9454.

I'm having trouble viewing a page on your site. Who should I contact?
The IDS website is best viewed at 1024 x 640 resolution using Mozilla Firefox 3.0+, Microsoft Internet Explorer 7.0+, Apple Safari 3.2.3+, and the latest version of Google Chrome.

Pages containing a PDF document require Adobe Acrobat Reader, which can be downloaded here.

We try hard to ensure that our site supports most legacy browsers and that none of our pages contain dead links. However, in the event that you cannot load a page and you've verified that you're using one of supported browsers above, please contact us via email at webmaster@idsinfo.net.

I need to contact someone regarding one of your services. How do I contact IDS?
We are pleased and excited that you are considering our services. You can contact us via several methods including email, phone, and fax. Please take a look at our contact page to choose the method that is easiest for you.

What information do you collect from me while visiting this site and how do you use it?
In order to provide you with a best possible visit to IDS, we collect non-personally identifiable information about you. Some of the analytics data that we are tracking include what browser and Operating System you are using, how you were directed to this site (including keywords you may have typed in a search engine to find us), what pages you viewed and how long they were viewed for, and regional location (no more specific than zip code and county). We only use the information that we gather from you to determine current search patterns and to target our product and service offerings to cater our customer's needs. If you have further questions about our sites privacy and security, please contact us directly and we will glady respond to your concerns.